Corporate Training

Our Corporate training includes training customer service personnel, hospitality personnel, as well as any other sector dealing with the general public.

Training where employees or consultants have to deal with behaviours of concern. Where they may face anger, aggression or violent behaviours during their working day.

SOI delivers targeted training programs for individuals and teams, equipping them with the techniques and systems needed to operate safely and effectively in their current work environments.

Our sessions are designed to build job-specific capabilities while aligning with your organisation’s policies and procedures. We focus on preparing personnel to manage challenging behaviours—including anger, aggression, and violence—with confidence and professionalism.

At SOI, our training programs are not just about theory. We focus on equipping individuals in high-risk occupations with practical self-preservation and self-protection skills. These include Situational Awareness, Conflict Management, and Physical Self-Defense techniques, all of which are crucial for those who often find themselves in vulnerable situations.

SOI’s training goes beyond theory. We specialise in developing practical self-preservation and self-protection skills for those in high-risk roles.
Core modules include:
Situational Awareness
Conflict Management
Physical Self-Defence Techniques

No two workplaces are the same. That’s why our programs are customised to reflect your operational needs and internal protocols. Whether you're in healthcare, security, government, or community services, our training empowers your personnel to respond safely and effectively to behaviours of concern

Training Package Options

You can select one training Module option or a combination of Modules, depending on your requirements.

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Situational Awareness training is for personnel dealing with behaviours of concern in low, medium, and high-risk environments. Trained Situational Awareness will them an edge, an edge to identify behaviours of concern and avoid physical confrontations, or if unavoidable, put them in a position of advantage.

SOI Situational Awareness training will teach your personnel to determine the difference between odd and suspicious behaviours and identify indicators that require quick intervention to avoid any possible threat.

SOI Situational Awareness training has NO Physical Self Defence techniques taught; it is Situational Awareness only.

Module 1: Situational Awareness
Developing situational awareness.
Optimal situational awareness.
The OODA Loop.
WYORB - The colour code system.
Observation skills.
Behavioural analysis.
Baselines & anomalies.

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Conflict Management training is for personnel who face the challenges of behaviours of concern, to develop skills to deal with behaviours that place them and others at risk.

Our Conflict Management training offers a "person centred" approach, and gives personnel the skills to approach behaviours of concern in a positive and effective way dealing with facing challenging behaviour in a positive and effective manner.

This program provides a framework and techniques for Conflict Management where direct intervention by personnel has become necessary to prevent actual harm to themselves, or any other individual. Applying negotiation and deescalation skills for harm minimisation.

Module 2: Conflict Management
Dealing with anger & aggression.
Defining behaviour.
Dealing with compliant, belligerent and non-compliant behaviour.
Threat assessment.
Verbal & physical assertiveness.
Prevention strategies.
Conflict management techniques.

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Physical Self Defence training is for dealing with aggression and violence. We don't just teach the physical skills required, we also cover the psychology of anger, aggression, violence and self preservation. This program specifically deals with self defence strategies and applications for the work place. Looking at the realities of anger, aggression and how to survive an aggressive or violent encounter.

Techniques range from evade and escape techniques to full use of force depending on the organisation's policies and procedures.

Note: Physical Self Defence techniques range from:

1. Evade & Escape Techniques.
(To get out of harms way as soon as possible with physical redirect and escape techniques)

2. Use of Force Self Defence.
(The Physical Self Defence skills to use what force is necessary to defend themselves and stop a threat)

3. Third Party Protection.
(For personnel where there is a need to intervene in a physical situation involving others)

If you are not sure what physical self defence techniques your personnel require, you can always contact us for more information.

Module 3: Physical Self Defence
Threat assessment.
The law & self defence.
Controlling distance & position.
Responding to belligerent and non-compliant behaviour.
Verbal & physical responses.
Industry specific physical techniques.

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