Strategic Operations Int.

Community Services

Practical Training for Real Working Environments

Descriptive text

Strategic Operations International delivers specialised training for community services organisations, supporting individuals and teams working in complex, unpredictable, and often vulnerable environments. Our programs focus on developing practical techniques and systems that function effectively within the realities of frontline community-based work.

Aligned With Organisational Policies and Procedures
SOI training equips personnel with the skills required to perform their roles safely and professionally, while remaining fully aligned with your organisation’s Policies and Procedures. Programs are specifically developed to prepare staff to manage challenging situations and behaviours of concern, including interactions involving anger, aggression, or potential violence.

Practical Skills for High-Exposure Roles
Our training goes beyond theory.
SOI specialises in equipping personnel working in high-risk or high-exposure community service roles with practical self-preservation and self-protection skills that can be applied in real-world situations.

Core capability areas include:
Situational Awareness
Conflict Management
Physical Self-Defence Techniques

These skills are essential for personnel who routinely operate in vulnerable, high-pressure, or unpredictable environments.

Tailored to Your Organisation
No two community service organisations are the same.
That’s why SOI training is customised to reflect your operational environment, risk profile, and internal protocols, ensuring your personnel are equipped to respond safely and effectively to behaviours of concern while maintaining compliance and duty of care.

Other Information
Maximum 20 participants per program
(No minimum participant requirement)

Program Options
(Dependent on training Module requirements)
2-Hour Program
4-Hour Program
6-Hour Program

Training Package Options

You can select one training Module option or a combination of Modules, depending on your requirements.

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Situational Awareness training is for personnel dealing with behaviours of concern in low, medium, and high-risk environments. Trained Situational Awareness will them an edge, an edge to identify behaviours of concern and avoid physical confrontations, or if unavoidable, put them in a position of advantage.

SOI Situational Awareness training will teach your personnel to determine the difference between odd and suspicious behaviours and identify indicators that require quick intervention to avoid any possible threat.

SOI Situational Awareness training has NO Physical Self Defence techniques taught; it is Situational Awareness only.

Module 1: Situational Awareness

Developing situational awareness.
Optimal situational awareness.
The OODA Loop.
WYORB - The colour code system.
Observation skills.
Behavioural analysis.
Baselines & anomalies.

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Conflict Management training is for personnel who face the challenges of behaviours of concern, to develop skills to deal with behaviours that place them and others at risk.

Our Conflict Management training offers a "person centred" approach, and gives personnel the skills to approach behaviours of concern in a positive and effective way dealing with facing challenging behaviour in a positive and effective manner.

This program provides a framework and techniques for Conflict Management where direct intervention by personnel has become necessary to prevent actual harm to themselves, or any other individual. Applying negotiation and deescalation skills for harm minimisation.

Module 2: Conflict Management

Dealing with anger & aggression.
Defining behaviour.
Dealing with compliant, belligerent and non-compliant behaviour.
Threat assessment.
Verbal & physical assertiveness.
Prevention strategies.
Conflict management techniques.

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Physical Self Defence training is for dealing with aggression and violence. We don't just teach the physical skills required, we also cover the psychology of anger, aggression, violence and self preservation. This program specifically deals with self defence strategies and applications for the work place. Looking at the realities of anger, aggression and how to survive an aggressive or violent encounter.

Techniques range from evade and escape techniques to full use of force depending on the organisation's policies and procedures.

Note: Physical Self Defence techniques range from:

1. Evade & Escape Techniques.
(To get out of harms way as soon as possible with physical redirect and escape techniques)

2. Use of Force Self Defence.
(The Physical Self Defence skills to use what force is necessary to defend themselves and stop a threat)

3. Third Party Protection.
(For personnel where there is a need to intervene in a physical situation involving others)

If you are not sure what physical self defence techniques your personnel require, you can always contact us for more information.

Module 3: Physical Self Defence

Threat assessment.
The law & self defence.
Controlling distance & position.
Responding to belligerent and non-compliant behaviour.
Verbal & physical responses.
Industry specific physical techniques.

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NEW Self-Defence against sharp-edged weapons

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