Formerly known as Modern Defensive Tactics Australia (MDTA)
Community Services
Equipping professionals for complex environments worldwide.
Community Services
Practical Training for Real Working Environments
Strategic Operations International delivers specialised training for community services organisations, supporting individuals and teams working in complex, unpredictable, and often vulnerable environments.
Our programs focus on developing practical techniques and systems that function effectively within the realities of frontline community-based work.
Aligned With Organisational Policies and Procedures
SOI training equips personnel with the skills required to perform their roles safely and professionally, while remaining fully aligned with your organisation's Policies and Procedures.
Programs are specifically developed to prepare staff to manage challenging situations and behaviours of concern, including interactions involving anger, aggression, or potential violence.
Practical Skills for High-Exposure Roles
Our training goes beyond theory.
SOI specialises in equipping personnel working in high-risk or high-exposure community service roles with practical self-preservation and self-protection skills that can be applied in real-world situations.
Core capability areas include:
Situational Awareness (Optimal Situational Awareness)
Conflict Management
Physical Self-Defence Techniques
These skills are essential for personnel who routinely operate in vulnerable, high-pressure, or unpredictable environments.
Tailored to Your Organisation
No two community service organisations are the same.
That's why SOI training is customised to reflect your operational environment, risk profile, and internal protocols, ensuring your personnel are equipped to respond safely and effectively to behaviours of concern while maintaining compliance and duty of care.
Other Information
Maximum 20 participants per program
(No minimum participant requirement)
Program Options
(Dependent on training Module requirements)
2-Hour Program
4-Hour Program
6-Hour Program
Training Package Options
You can select one training Module option or a combination of Modules, depending on your requirements.
Situational Awareness - 2-Hour.
Conflict Management - 2-Hour.
Situational Awareness and Conflict Management combined - 4-Hour.
Each online program is delivered live and can be tailored to the organisation's operational environment, personnel roles, policies, and identified risks.
Important: Online training does not include physical self defence instruction or physical techniques.
Online Option 1: Situational Awareness (Optimal Situational Awareness)
Optimal Situational Awareness training is for personnel dealing with behaviours of concern in low, medium, and high-risk environments. Trained Optimal Situational Awareness gives personnel an edge by helping them identify behaviours of concern, avoid physical confrontations, or, when avoidance is not possible, place themselves in a position of advantage.SOI Optimal Situational Awareness training teaches personnel to determine the difference between odd and suspicious behaviours and identify indicators that require early intervention to avoid a possible threat.
Developing Optimal Situational Awareness.
The OODA Loop.
WYORB - The colour code system.
Observation skills.
Behavioural analysis.
Baselines & anomalies.
Online Option 2: Conflict Management
Conflict Management training is for personnel who face behaviours of concern and need the skills to manage conduct that may place them or others at risk.Our Conflict Management training uses a person-centred approach and gives personnel the skills to respond to challenging behaviour positively, safely, and effectively.
This program provides a framework and practical techniques for situations where direct intervention has become necessary to prevent harm to personnel or another individual. It applies negotiation and de-escalation skills to support harm minimisation.
Dealing with anger & aggression.
Defining behaviour.
Dealing with compliant, belligerent and non-compliant behaviour.
Threat assessment.
Verbal & physical assertiveness.
Prevention strategies.
Conflict management techniques.
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SOI Optimal Situational Awareness training will teach your personnel to determine the difference between odd and suspicious behaviours and identify indicators that require quick intervention to avoid any possible threat.
SOI Optimal Situational Awareness training has NO Physical Self Defence techniques taught; it is situational awareness (Optimal Situational Awareness) only.
Module 1: Situational Awareness (Optimal Situational Awareness)
Developing Optimal Situational Awareness.The OODA Loop.
WYORB - The colour code system.
Observation skills.
Behavioural analysis.
Baselines & anomalies.
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Already know what training you need
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Our Conflict Management training offers a "person centred" approach, and gives personnel the skills to approach behaviours of concern in a positive and effective way dealing with facing challenging behaviour in a positive and effective manner.
This program provides a framework and techniques for Conflict Management where direct intervention by personnel has become necessary to prevent actual harm to themselves, or any other individual. Applying negotiation and deescalation skills for harm minimisation.
Module 2: Conflict Management
Dealing with anger & aggression.Defining behaviour.
Dealing with compliant, belligerent and non-compliant behaviour.
Threat assessment.
Verbal & physical assertiveness.
Prevention strategies.
Conflict management techniques.
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Already know what training you need
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Techniques range from evade and escape techniques to full use of force depending on the organisation's policies and procedures.
Note: Physical Self Defence techniques range from:
1. Evade & Escape Techniques.
(To get out of harms way as soon as possible with physical redirect and escape techniques)
2. Use of Force Self Defence.
(The Physical Self Defence skills to use what force is necessary to defend themselves and stop a threat)
3. Third Party Protection.
(For personnel where there is a need to intervene in a physical situation involving others)
If you are not sure what physical self defence techniques your personnel require, you can always contact us for more information.
Module 3: Physical Self Defence
Threat assessment.The law & self defence.
Controlling distance & position.
Responding to belligerent and non-compliant behaviour.
Verbal & physical responses.
Industry specific physical techniques.
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These controlled scenarios are structured to replicate real-world environments, with SOI personnel acting as trained aggressors. This allows participants to apply previously learned skills under pressure, providing a clear and practical evaluation of decision-making, communication, and physical response capabilities.
Techniques range from negotiation and de-escallation to evade and escape techniques to full use of force depending on the organisation's policies and procedures.
Eligibility Requirements
Participation in scenario-based training is strictly limited to personnel who have successfully completed prior SOI training in:
situational awareness (Optimal Situational Awareness)
Conflict Management
Physical Self Defence
This ensures all participants have the foundational knowledge and skill set required to safely and effectively engage in high-intensity, hands-on training environments.
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Self-Defence against sharp-edged weapons